Last updated: August 20, 2026
You can permanently delete your Ball 101 account and everything stored with it at any time. There are two ways to do it.
Open Ball 101 and go to account settings, then Data & Privacy, then Delete Account. You will be asked to type DELETE to confirm. This permanently removes your parent account and every player profile and all play data on the account.
Email [email protected] from the email address on your account and ask us to delete your account. We will verify the request comes from the account owner and complete it for you. To delete one specific player's stored information without closing the whole account, say so in the email.
Deleting your account permanently removes:
Apart from de-identified usage events, which are no longer linked to you and age out within 180 days, the only thing we retain is the record of your subscription consent, which includes the app store transaction identifier and the date. We are required to keep this for 7 years under the Children's Online Privacy Protection Act. It contains no gameplay data and no child profile information. Nothing else is retained.
Deletion is initiated within 24 hours of your request and completed within 30 days. Backup copies are purged within 90 days.
Deleting your account does not cancel your app store subscription. Cancel your subscription in your Apple App Store or Google Play account settings. If you delete your account without canceling, your store subscription will continue to renew until you cancel it there.
Questions about deletion or your privacy rights: [email protected]. See also our Privacy Policy and Direct Notice to Parents.